We do our best to ensure strong and safe packaging of all our pieces, but in the unfortunate event that an item arrives broken or damaged, a clear photo of the damaged item must be sent via email to: hola@caanestudio.com, within the first 3 days of receiving it. Instructions for returning or exchanging damaged goods will be provided in a reply email.

CAAN ESTUDIO has the right to deny a return at any time. The refund and return policy is subject to change at any time without prior notice.

Once you have completed your order, the order takes 1 to 2 business days to process, and once it leaves the workshop between 2 to 3 business days to reach your hands. (This is under normal circumstances). 

CAAN Estudio is not responsible for items lost or stolen during transit. 

 

Privacy Policy

 

1. Introduction

1. The privacy of our website visitors is very important and we are committed to protecting it. This policy explains what we will do with your personal information.
2. When you visit us for the first time and give your consent for our use of the cookies, subject to the terms of this policy, you give us permission to use cookies each time you visit our website.

1. Credit
   This document was created using a template from SEQ Legal (seqlegal.com) and modified by Website Planet (www.websiteplanet.com).
2. Collect personal information

The following types of personal information may be collected, stored and used:

1. information about your computer, including your IP address, geographic location, browser type and version, and operating system;
2. information about your visits to and use of this website, including referral sources, length of visit, page views, and website navigation paths;
3. information you enter when creating an account on our website, such as email address;
4. information you enter when creating a profile on our website, for example, your name, profile picture, gender, birthday, marital status, interests and hobbies, education and employment information;
5. information you enter to sign up for our emails and newsletters, such as your name and email address;
6. information you enter while using the services on our website;
7. information that is generated while you use our website, including when, how often and under what circumstances you use it;
8. information about anything related to your purchase, services you use, or transactions you make through the Website, including your name, address, telephone number, email address, and credit card information;
9. information that you post on our website with the intention of having it published on the Internet, including your username, profile pictures and the content of your posts;
10. information contained in any of the communications you send to us via email or our website, including the content of the communication and metadata;
11. any other personal information you submit to us.

Before you disclose another person's personal information to us, you must first obtain that person's consent to both disclosure and processing of that personal information in accordance with this policy;

1. Use your personal information

The personal information you submit to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following purposes:

1.  
1. administer our website and business;
2. personalize our website for you;
3. activate the use of services available on our website;
4. send you items purchased through our website;
5. supply services purchased through our website;
6. send statements, invoices and payment reminders and collect data from you;
7. send commercial (non-marketing) communications;
8. send email notifications that you have specifically requested;
9. send an email newsletter, if you have requested one (you can let us know at any time if you no longer wish to subscribe to the newsletter);
10. send marketing communications related to our business, or the businesses of carefully selected third parties, which we think will be of interest to you, by postal mail or where you have specifically agreed to this, by email or similar technologies (you can tell us at any time if do not wish to continue receiving marketing communications);
11. give third parties statistical information about our users (but those third parties will not be able to identify any individual user with that information):
12. respond to questions and complaints from or about you related to our website;
13. keep the website secure and prevent fraud;
14. verify compliance with the terms and conditions that govern the use of our website (including monitoring private messages through the private messaging service of our website); and
15. other uses.

If you submit personal information for publication on our website, we will publish and use that information in accordance with the license you grant us.

Your privacy settings may be used to limit the publication of our information on our website and can be adjusted using privacy controls on the website.

Without your explicit consent we will not provide your personal information to any third party for their or another third party's direct marketing.

1. Disclose Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or contractors, as reasonably necessary for the purposes described in this policy.

We may disclose your personal information to any member of our group of companies (this includes subsidiaries, our group and all of its subsidiaries), as is reasonably necessary for the purposes described in this policy.

We may disclose your personal information:

1. to what is required by law;
2. in connection with any current or prospective legal proceeding;
3. to establish, exercise or defend our legal rights (including providing personal information to others in order to prevent fraud and reduce credit risk);
4. to the buyer (or prospective buyer) of any business or asset that we are selling or contemplating selling; and
5. to any person who we reasonably believe may apply to a court or other competent authority to request disclosure of that personal information, and that, in our reasonable opinion, such court or authority will be reasonably likely to order disclosure of such personal information.

Except as provided by law, we will not provide your personal information to third parties.

1. International data transfers

1. The information we collect may be stored, processed, and transferred between any of the countries in which we operate, in order to enable us to use the information in accordance with this policy.
2. The information we collect may be transferred to the following countries where we do not have data protection laws equivalent to those in force in the European Economic Area: United States of America, Russia, Japan, China and India.
3. Personal information that you post on our website or submit for publication on our website may be available over the Internet, worldwide. We cannot prevent the use or misuse of such information by others.
4. You explicitly consent to the transfers of personal information described in this Section F.

1. Keep personal information

1. This Section G specifies our personal information retention policies and procedures, designed to help ensure that we comply with our legal obligations with respect to the retention and deletion of personal information.
2. Personal information that we process for any purpose or purposes must not be stored for longer than is necessary for that purpose or purposes.
3. Notwithstanding section G-2, we will usually delete personal data that falls within the categories listed below on the date and time specified below:
1. personal data will be deleted on {INSERT DATE/TIME}; and
2. {INSERT ADDITIONAL DATES/TIMES}.
4. Notwithstanding the other clauses of this section G, we will retain documents (including electronic documents) that contain personal data:
1. to the extent required by law;
2. if we believe the documents may be relevant to any current or prospective legal proceeding; and
3. to establish, exercise or defend our legal rights (including providing personal information to others in order to prevent fraud and reduce credit risk).

1. Security of your personal information

1. We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
2. We will store all personal information you give us on our secure (password and firewall protected) servers.
3. All electronic financial transactions made through our website will be protected by encryption technology.
4. You agree that the transmission of information over the Internet is inherently insecure and that we cannot guarantee the security of data sent over the Internet.
5. You are responsible for keeping the password you use to access our website confidential, and we will not ask you for your password (except to log in to our website).

1. amendments

We may update this policy from time to time by posting a new version on our website. You should occasionally check this page to ensure that you understand any changes to this policy. We may notify you of changes to this policy via email or through the private messaging system on our website.

Third Party Websites

Our website includes hyperlinks to, and information from, third party websites. We do not control and are not responsible for the privacy policies and practices of third parties.

1. Update information

Please let us know if the personal information we hold about you needs to be corrected or updated.

1. Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent from a web server to a web browser and stored by the browser. The identifier is sent back to the server each time the browser requests a page from the server. The cookies they can be “persistent” or “session”. A cookiepersistent will be stored by a web browser and will remain valid until its expiration date, unless the user deletes it before the expiration date. A cookie The session will expire at the end of the user's session, when the browser is closed. The cookies They typically do not contain any personally identifiable information, but rather personal information we store about you that can be linked to information stored and obtained from the cookies. {SELECT THE MOST PRECISE WAY TO SAY IT We only use cookies session / We only use cookies persistent / We only use cookies session and persistent on our website.}

1. The names of the cookies that we can use on our website and the purposes for which they are used are specified below:
1. we use Google Analytics and Adwords on our website to recognize a computer when a user {INCLUDING EVERYTHING THEY ARE USED FOR COOKIES ON YOUR SITE visits the website / monitor users while they browse the website / allow the use of a shopping cart on the website / improve the usability of the site / analyze the use of the website / administer the website / prevent fraud and improve the security of the website / personalize the website for each user / personalize advertisements that are of particular interest to specific users / describe purpose(s)};
2. Most browsers allow you to refuse to accept cookies, For example:
1. in Internet Explorer (version 10) you can block the cookies using the automatic administration of cookies clicking on “Tools”, “Internet Options”, “Privacy” and then “Advanced”.
2. in Firefox (version 24) you can block all cookies clicking on “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu and unchecking “Accept cookies from sites”; and
3. in Chrome (version 29) you can block all cookies by accessing the “Privacy and security” menu and clicking on “Settings”, “Advanced” and then unchecking “Allow sites to save and read cookie data” under the heading Cookies.Blocking cookies will have a negative impact on the usability of many websites. If you block cookies, you will not be able to use all the features of your website.
3. You can remove the cookies already stored on your computer, for example:
1. in Internet Explorer (version 10), you must manually remove the files from cookies (you can find instructions for doing this at http://support.microsoft.com/kb/278835 );
2. in Firefox (version 24) you can delete all cookies by clicking on “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” and clicking on “Show cookies” and then clicking on “Delete all cookies”; and
3. In Chrome (version 29) you can delete all cookies by accessing the “Privacy and security” menu and clicking on “Settings”, “Advanced” and then selecting “Delete cookies and other site data and plugins” before clicking on “Clear browsing data”.
4. Delete the cookies it will have a negative impact on the usability of many websites.